SHOPPING INFORMATION

DELIVERY CHARGES FOR ORDERS FROM THE ONLINE SHOP

All orders carry delivery charges, this is a dynamic charge which will wary depending on the quantity you are ordering and your geographical location, we also provide shipping discount on huge orders for retailers

HOW LONG WILL DELIVERY TAKE?

the time frame for delivery will depend on when  the order was placed and  the geographical location to where the package is to be delivered it can take 3-5 days max, we also provide expresse shipment which takes 1day regardless of your location

WHAT HAPPENS AFTER PLACING AN ORDER?

after ordering please be patient to hear from our customer service to direct you on how to make payment for your order, you can always contact our live support for immediate respond, once payment is confirmed we take few hours to process your order and set it out for delivery.

DO I RECEIVE AN INVOICE FOR MY ORDER?

yes  you do receive an invoice via the email your provided when placing your order

HOW WILL MY ORDER BE PACKGED?

we ship all orders discreetly so there is no indication of what is inside.

our products are vacuum sealed and placed in smell-proof bags for extra privacy 

HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED AFTER COMPLETING PAYMENT

If your order is placed before 7pm GMT we will have your order shipped the same day, any order placed after the set time will be shipped the following day 

 

*please note that payment must be processed buy our team and approved before your package can be moved to the processing state

the interact system can take up to 3 hours to direct you in completing, we do not ship packages on sundays but feel free to place your order and complete payment as we will still be processing orders through the weekend 

HOW DO I EDIT OR CANCEL MY ORDER

Once orders are placed, you are unable to edit orders your selves. if you wish to add or change some items, you will need to create a new order and request for the order to be cancelled.

Alternatively, your old order will cancel itself after 72 hours

DO YOU SHIP TO ALL STATES?

yes we do deliver to all states, we make sure our packages are vacuum sealed before shipment and delivered to the address provided by our clients.

PAYMENT INFORMATION

WHEN IS THE ORDER PAYMENT TAKEN OFF MY BANK ACCOUNT?

funds are deducted from your account once payment has been confirmed

WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR WRONG PRODUCT

if you receive a damaged or wrong product, kindly contact our live support or contact us via our email address or phone number so the problem can be resolved immediately

WHAT HAPPENS IF I DON'T RECEIVE MY ORDER?

if you don’t receive your package within the expected delivery time please don’t hesitate to contact us

in order to guarantee safe delivery make sure you use the right addresses when placing your order along side a valid phone number and email address .

HOW DO I KNOW MY PACKAGE WILL BE DELIVERED?

Once your place your order and complete your payment it’s left to us to make sure you have your package delivered, once your order is shipped you will receive a tracking code via the email you provided from the agency which will permit you to track your package till it’s delivered at your door step.

HOW DO I FIND DETAILS TO PAY TO AFTER PLACING MY ORDER?

once your order has been placed, you will be immediately  contacted by one of our agents who will walk you through the payment process and as well ensure that your payment is approved.

For immediate responses you can as well request for payment details via our life support by simply providing them with your (order number ##).

CAN I PLACE HUGE ORDERS UP TO ($100000)

yes, we do have mega discounts for retailers and shop owners which permits them to make huge purchases up to $100000 and more.

We have taken upon our selves to answer most of the questions asked by our clients and note for more unanswered questions you can contact us via our live support or via whatsapp and we will reply them immediately or as soon as we can.